WorldHost 2020 prepares your service professionals for front-line duty post Covid-19. Exploring the key changes that service professionals will encounter on a day to day basis, the programme focuses on three key aspects, the working environment, peoples behavioural changes and health, safety and hygiene.
This course covers
Personal Protective Equipment in a customer facing role
Maintaining good personal hygiene
Behavioural expectations on public transport
Communicating key information and setting clear boundaries at arrival and entrance
Greeting customers, guests and visitors
Adapting the interior environment
Customer interaction
Taking payments
Maintaining facilities and a clean environment
The importance of being “fit for work”
Course information and options
- 23rd February 2021 - 24th February 2021
- Location: Online
- Fee: Free
- Days: Tuesday, Wednesday
- Time: 9:30-13:00
- Duration: 2 mornings
- Qualification: WorldHost 2020
- Code: CS_WH_6
- 16th March 2021 - 17th March 2021
- Location: Online
- Fee: Free
- Days: Tuesday, Wednesday
- Time: 9:30-13:00
- Duration: 2 mornings
- Qualification: WorldHost 2020
- Code: CS_WH_7
- 27th April 2021 - 28th April 2021
- Location: Online
- Fee: Free
- Days: Tuesday, Wednesday
- Time: 9:30-13:00
- Duration: 2 mornings
- Qualification: WorldHost 2020
- Code: CS_WH_8
- 18th May 2021 - 19th May 2021
- Location: Online
- Fee: Free
- Days: Tuesday, Wednesday
- Time: 9:30-13:00
- Duration: 2 mornings
- Qualification: WorldHost 2020
- Code: CS_WH_9
- 15th June 2021 - 16th June 2021
- Location: Online
- Fee: Free
- Days: Tuesday, Wednesday
- Time: 9:30-13:00
- Duration: 2 mornings
- Qualification: WorldHost 2020
- Code: CS_WH_10
Additional information
We make every attempt to ensure that the course information published here is accurate but from time to time there may be a discrepency. If you do notice a piece of incorrect information then please do get in touch.
