BTEC Award in Principles of Customer Service - Level 1

An introduction to the underpinning knowledge and attitudes required for working within a customer service environment.

Develop knowledge of:
● the role and importance of customer service and the different ways in which customer service may be delivered
● the requirements for working in a customer-facing job role, including the standards of professionalism, effective team working and the use of organisational procedures and practices in delivering customer service

Course information and options

1st November 2021 - 31st July 2022
Location: Eltham Centre
Days: Tuesday
Time: 10:00 to 13:00
Duration: 16 weeks
Qualification: BTEC Award Level 1 Pearson Education

Course details and enrolment

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