An introduction to the underpinning knowledge and attitudes required for working within a customer service environment.
Develop knowledge of:
● the role and importance of customer service and the different ways in which customer service may be delivered
● the requirements for working in a customer-facing job role, including the standards of professionalism, effective team working and the use of organisational procedures and practices in delivering customer service
Course information and options
- 22nd February 2022 - 3rd May 2022
- Location: Online
- Days: Tuesday
- Time: 09:30 to 14.:30
- Duration: 11 weeks
- Qualification: BTEC Award Level 1 Pearson Education
We make every attempt to ensure that the course information published here is accurate but from time to time there may be a discrepency. If you do notice a piece of incorrect information then please do get in touch.