BTEC Award in Principles of Customer Service Level 2

Introduction to the underpinning knowledge and attitudes required for working within a customer service environment.

Develop knowledge of:
● the role and function of customer service, the value of customer loyalty and how legislation affects customer service delivery
● the requirements for working in a customer-facing job role, including how to deliver reliable customer service, how to interact positively with customers and work effectively in a team delivering customer service.


Course information and options

22nd February 2022 - 10th May 2022
Location: Online
Days: Tuesday
Time: 09:30 to 14:30
Duration: 12 weeks
Qualification: BTEC Award Level 2 Pearson Education
Code:

Course details and enrolment

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