BTEC Award in Principles of Customer Service Level 2

Introduction to the underpinning knowledge and attitudes required for working within a customer service environment.

Develop knowledge of:
● the role and function of customer service, the value of customer loyalty and how legislation affects customer service delivery
● the requirements for working in a customer-facing job role, including how to deliver reliable customer service, how to interact positively with customers and work effectively in a team delivering customer service.

Course information and options

1st November 2021 - 31st July 2022
Location: Eltham Centre
Days: Wednesday
Time: 10:00 to 13:00
Duration: 18 weeks
Qualification: BTEC Award Level 2 Pearson Education

Course details and enrolment

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