Introduction to the underpinning knowledge and attitudes required for working within a customer service environment.
Develop knowledge of:
● the role and function of customer service, the value of customer loyalty and how legislation affects customer service delivery
● the requirements for working in a customer-facing job role, including how to deliver reliable customer service, how to interact positively with customers and work effectively in a team delivering customer service.
Course information and options
- 1st November 2021 - 31st July 2022
- Location: Eltham Centre
- Days: Wednesday
- Time: 10:00 to 13:00
- Duration: 18 weeks
- Qualification: BTEC Award Level 2 Pearson Education
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