Award in Exploring Occupational Studies for the Workplace

This qualification will help you to understand the consequences of good and poor customer service skills and their role when dealing with complaints from customers
You will be able to:
• Understand the benefits to the organisation of good customer service
• Understand the possible consequences of poor customer service
• Understand the value of first impressions
• Understand positive verbal and non-verbal interaction with customers
• Understand that respect for the individual is at the heart of good customer service
• Understand his/her role in dealing with complaints from customers

Course information and options

10th November 2021 - 15th December 2021
Location: Equitable House
Days: Wednesday
Time: 10:30 to 14:30
Duration: 6 weeks
Qualification: Level 1 Unit Credit

Course details and enrolment

We make every attempt to ensure that the course information published here is accurate but from time to time there may be a discrepency. If you do notice a piece of incorrect information then please do get in touch.