Join our three-day, classroom-based Customer Service course, designed to enhance your communication skills, foster positive engagement with diverse customer groups, and deepen your understanding of how excellent customer service benefits organisations.

This course will explore the following key areas:

• An introduction to Customer Service
• Essential customer service communication skills
• The consequences of good and poor customer service skills
• The benefits to the organisation of good customer service
• How to positively deal with complaints and challenging customers
• The value of first impressions
• Confidentiality, respect, and diversity

Location:
GLLaB
Greenwich Local Labour and Business
25 Calderwood St
London
SE18 6QW

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Course information and options

Course details and enrolment

We make every attempt to ensure that the course information published here is accurate but from time to time there may be a discrepency. If you do notice a piece of incorrect information then please do get in touch.